Orbital Diamond Cleaning
Request an Estimate

Privacy Policy

Orbital Diamond Cleaning Ltd
Company number: 16354078
Registered address: Unit 311, Canalot Studios, 222 Kensal Road, Ladbroke Grove, London, W10 5BN

  1. Definitions
  • “Company”, “we”, “our”, or “us” refers to Orbital Diamond Cleaning Ltd.
  • “Client”, “you”, or “your” refers to any individual or business engaging our services.
  • “Services” means the cleaning services provided by the Company, as outlined on our website or agreed in writing.
  1. Booking and Payment
  • All services must be booked in advance via email, phone, or our website.
  • First-time clients may be required to make full payment in advance.
  • Regular contracts are invoiced monthly or as otherwise agreed.
  • Payment is due within 7 days of invoice unless otherwise stated.
  • Late payments may incur an administration fee and interest charges.
  1. Cancellations
  • Cancellations must be made at least 24 hours in advance.
  • Cancellations within 24 hours may incur a 50% charge.
  • Repeated short-notice cancellations may result in service termination.
  1. Access and Safety
  • It is the client’s responsibility to ensure safe, legal access to the premises.
  • Any hazards or risks must be reported prior to service delivery.
  • We reserve the right to withdraw service if staff safety is at risk.
  1. Liability and Insurance
  • We are fully insured for public liability.
  • While all due care is taken, Orbital Diamond Cleaning Ltd is not liable for pre-existing damage, improper surfaces, or wear-related outcomes.
  • Claims must be reported within 48 hours of service.
  1. Privacy
  • We respect client confidentiality.
  • Any personal data collected will be processed in accordance with our Privacy Policy.
  1. Amendments

We reserve the right to modify these Terms at any time. Clients will be notified of significant changes via email or website notice.

🔐 Privacy Policy

Orbital Diamond Cleaning Ltd
Registered Address: Unit 311, Canalot Studios, 222 Kensal Road, Ladbroke Grove, London, W10 5BN
Company No. 16354078

  1. Introduction

This Privacy Policy outlines how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR).

  1. Data We Collect

We may collect the following:

  • Name and contact details (email, phone, address)
  • Booking and payment information
  • Communications or queries sent to us via our website or email
  • Site usage information via cookies
  1. How We Use Your Data

We process your data to:

  • Provide cleaning services
  • Manage bookings and communicate with you
  • Send invoices and process payments
  • Improve our website and services
    We never sell your data to third parties.
  1. Data Sharing

We may share data with service providers such as accountants or IT services, solely to facilitate our business operations. All partners are GDPR-compliant.

  1. Data Storage and Security

Your data is stored securely. We implement appropriate physical and digital safeguards to protect against unauthorised access, loss, or misuse.

  1. Your Rights

You have the right to:

  • Access your data
  • Request correction or deletion
  • Object to or restrict processing
  • Lodge a complaint with the ICO (Information Commissioner’s Office)
  1. Cookies

Our website uses cookies to enhance your experience and analyse site performance. You may disable cookies in your browser settings.

  1. Contact

For any questions regarding this policy or your data, please contact:
📧 info@orbitaldiamondcleaning.co.uk (placeholder email)
📍 Unit 311, Canalot Studios, 222 Kensal Road, London, W10 5BN